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Contact Tock Customer Service

How to Reach a Person at Tock

Verified Contact Information

Toll-Free Number:

  • 1-855-910-8010
    Privacy Inquiries
Call customer service
Send Message

Tock Emails:

Customer Service
App Support, Hospitality Team
General Info
Legal
Privacy Inquiries
Media
Press Inquiries

Tock Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Tock Phone Number
1 (855) 910-8010
Most Popular Tock Email Address
questions@tockhq.com
Issue Resolution Rate
Low (2% reported full resolution)
Contact Method Distribution
95% phone, 5% email
Common Reasons for Contact
Request for information, activation/ cancellation and product/ service
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Tock?

Most Popular Number:

(855) 910-8010
Privacy Inquiries
Total calls: 130 Issue resolved: 1 Last call: Mar 13, 2026

Consumers who want to discuss their issues and concerns can call 1-855-910-8010 and speak to the Tock customer service team. This toll-free number is specific to the privacy department of the Tock Company. Customers also have the option to visit the website and head to the Help Center. Here, they can get the company's general information, such as gift cards, balances, account management, etc. They can also complete the form to connect with the Tock customer service team. Once the forms are reviewed, the team will send a response.

Clients can use one of the three published email addresses according to the nature of their concern. For general matters, email Tock company at questions@tockhq.com. For queries and concerns regarding the company and its offerings, the Tock customer service team can write to info@tockhq.com. Customers requesting assistance with privacy-related issues can contact the customer support team at privacy@tockhq.com. Once an email is shared, the Tock customer service team will respond in a couple of working days.

Tock company has its headquarters in Illinois. The company's corporate office address is Tock LLC, Sangamon St, Chicago, IL 60642. Customers visiting this address must have a critical issue or concern that they must discuss with the business agent. Moreover, those arriving at the office in person should make an appointment in the department of their concern beforehand and visit the Tock customer service team for convenience. Clients who do not want to arrive in person can consider sending a letter to Tock customer service for help with sensitive matters.

Clients can download the Tock app from the company website and activate it using the login credentials for their registered accounts. Those new to the platform can sign up for an account first. Once the app is activated, get help from the Tock customer service team. That will help you get efficient solutions to your concerns. Contacting via the company's app is similar to sending an email to share issues and inquiries, and it takes a few hours or days for the customer care team to respond. If a helpful response is not received, an email address to contact the Tock customer service team is app@exploretock.com.

PissedConsumer Club

Contact Information

Tock Website:

Tock Help Center:

Corporate Office Address:

Tock LLC
Sangamon St.
Chicago, Illinois 60642
United States

Summary of Tock Customer Service Calls

130 TOTAL
CALLS
00:00 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Tock?

Request for Information Question:

  • “Status of my Tock system”
  • “Need help with reservations”
  • “Reservation help”

Activation/ Cancellation Question:

  • “Cancel reservation”
  • “Canceled subscription and tgey charged me this month.”
  • “To cancel my membership”

Product/ Service Question:

  • “Trouble setting up your app”
  • “Need to up grade my floor plan and chat is not working”
  • “Scam alert”

Payments and Charges Question:

  • “Not given discount”
  • “Dispute”
  • “Cannot find my paid reservation”

Account Question:

  • “Login”
  • “Verifying job”
  • “Wrong email on account”

Cards Question:

  • “Gift card”
  • “Credit card processing issue”

Shipping and Delivery Question:

  • Where is my confirmation email?
  • “Did not get my deposit back”

Return/ Replace Question:

  • “Change in reservation”
  • “Change my dashboard”

Refund Question:

  • “Refund issue”

Website/ Application Question:

  • “Website error”

Other Question:

  • “Cafe Madeline closed before my reservation.”
  • “Business expansion”
  • “Tik tok coins being cut”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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