Tock
Tock Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tock has a 1.2 star rating from 5 reviews; consumers are mostly dissatisfied, citing poor customer service, high price level, and frequent issues with confirmations, cancellations, and gift card redemption.
Key Takeaways for Future Customers
- Check recent Tock reviews before booking and expect limited phone or chat support.
- Be aware the platform may push a $40 membership and issues around billing or subscriptions can occur.
Negative Feedback / Risk Areas
- Repeated Tock customer complaints about inability to get confirmation emails and unreachable live support.
- Problems with cancellations, refunds, and gift card redemption create financial risk and frustration.
- Chatbot routing to signup pages and unexpected membership prompts worsen the experience.
Positive Feedback
Easy to make reservations is noted; the service functions as a reservation system when it works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tock has a 1.2 star rating from 5 reviews; consumers are mostly dissatisfied, citing poor customer service, high price level, and frequent issues with confirmations, cancellations, and gift card redemption.
Key Takeaways for Future Customers
- Check recent Tock reviews before booking and expect limited phone or chat support.
- Be aware the platform may push a $40 membership and issues around billing or subscriptions can occur.
Negative Feedback / Risk Areas
- Repeated Tock customer complaints about inability to get confirmation emails and unreachable live support.
- Problems with cancellations, refunds, and gift card redemption create financial risk and frustration.
- Chatbot routing to signup pages and unexpected membership prompts worsen the experience.
Positive Feedback
Easy to make reservations is noted; the service functions as a reservation system when it works.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Where is my confirmation email?
- - User wanted email confirmation but didn't receive it.
- - Chatbot directed to a $40 membership signup instead of email confirmation; user will avoid Tock.
Tock sucks!
All I asked for is a simple email confirmation of my reservation. How hard is this?
The stupid chatbot said it would connect me to the email technician, but instead it took me to the page where I must fill out a form with my credit card information to sign up for a $40 membership! Aarrrgh!
What kind of service response is this? I ask for an email confirmation, not a $40 subscription!
I will avoid making any dinner reservations through Tock. I'd rather contact the restaurants directly or go elsewhere.
I will tell the restaurant owners they don't have to use Tock. Any other reservation services would be better.
Tock suck!
- Horrible service
Preferred solution: Where’s my email reservation confirmation?
User's recommendation: Don’t ever use Tock again!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Where is my confirmation email?
- - User dislikes the Tock reservation system.
- - They want a simple confirmation email to copy their party and plan to reserve directly with restaurants and avoid Tock.
I hate it when restaurants I want to go to use Tock, the worst reservation system ever.
This time, all I am asking for is a simple confirmation email so I can copy the people in my party.
Instead of just send me the confirmation of my reservation, the dumb chatbot say it will connect me to the email technician. Which took me to a page where I have to fill in my credit card info and $40 subscription!
Is this Tocks service?
I will try to avoid using Tock at all costs. I would rather reserve my table with the restaurant directly.
I will complaint directly to the owner of the restaurant, and encourage them to use any other service but Tock because
TOCK IS THE WORST!!!
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get Atomix reservations to open even though it is 15 minutes after the drop time
My call with Tock was dropped. Id still like to know what is going on the Atomix reservations. Please respond.
Preferred solution: Reservations at Atomix
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReservation help
I feel frustrated. I can't get a hold of anyone to assist me with this issue, which will impact my business negatively.
- You can say you have a reservation system
- It does not work for the betterment of your business r
Preferred solution: Resolutions to my problems
User's recommendation: If you are looking for a service oriented business this might not be it. They don’t service us the customers in order for us to be successful using their platform.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t find reservation transfer tap
I need to transfer my reservation, but there is no button for the transfer. Please help me. The reservation number is tock-r-ixbld3ht.
- Easy to reservation
- Hard to cancel
Preferred solution: Cancel the reservation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to cancel my service
I need to cancel my service agreement with Tock. How do I get in touch with a representative? Please have someone call me at 122********
Lakewood, Washington
Wanted to talk to someone to cancel a reservation, but didn't talk to anyone.
- - I want to cancel my Friday reservation but can't cancel the first.
- - I want to avoid a cancellation fee and ask if someone can cancel Friday for me.
I reserved a spot for this Friday, but something came up, so I wanted to cancel my reservation, I made a reservation for the following day, but I can't cancel my first reservation, I should be able to cancel three or four days before my reservation and not get penalized, or have to pay a cancellation fee, things happen, I am going the following day, can someone cancel my Friday reservation?
Unable to reach a PERSON to resolve a problem
Online issues resulted in a duplicate reservation. Tried callingnever an answer.
Tried chat with no results. Tried website but no resolution.
Gift card
- - Gift has not been redeemed after over a year.
- - No response from Tock on redemption; a callback is requested.
I have had talk for over a year with someone gave me as a gift. I have emailed tock and no response to how to redeem it. It would be great if I would get a response or a callback to help me out with this.
- Cant get help to redeem and use
Preferred solution: Full refund
User's recommendation: Don’t buy
Gift card
I was given a gift for Christmas and have not been able to use. No help when needed. Would like a refund or help
Preferred solution: Full refund
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